iceReporting

Versatile reporting tool that provides access to over 100 customizable reports.

These reports provide information on queues, users, teams, contacts, and more. You can generate reports that are customized to any number of fields, including time period, queues, users, contacts, and much more. Reports can be viewed immediately, printed and even sent to specific email addresses. Report scheduling allows you to generate reports at specific intervals or recurring across any time period. Once reports are scheduled, they can be modified on the fly to keep your reporting up to date.

Report on customer experience strategies in-real time.

With iceReporting, you organization can iterate, test, and report on customer experience strategies in real time. Small or large tweaks to your strategy can be tested in a single location. As the change is made, your organization can see the real-time impact of the modification and continue to iterate and optimize your strategy. When the change is finalized and approved, it can be instantly rolled out to the rest of your organization's contact centers and users. The ability to test new strategies is invaluable to a global organization, especially when it comes to adapting to changes in the customer landscape.

iceReporting benefits

Reports equip you with the data you need to make informed business decisions and effectively strategize for the future.

Reports are fully customizable and can be scheduled to run at certain times and scheduled to be emailed to specific email addresses.

ComputerTalk can work with you to build custom reports based on your needs.

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Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

iceReporting features

Over 100 customizable reports
Reports can be generated in different file formats such as Crystal Reports, Microsoft Word, Excel, PDF, HTML, and RTF
Automated reporting using scheduling and delivery of reports in a number of formats
General and specific reports provide relevant level of detail

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Contact ComputerTalk today to schedule a demo and learn more about iceReporting.