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  • 7 Essential Software Integrations for Call Centers

    by Erina Suzuki | Published On March 10, 2023

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.


  • 8 Ways to Improve Government Service Delivery in 2025

    by Erina Suzuki | Published On September 29, 2022

    Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.


  • Here Are 5 Ways a Microsoft Teams Certified Contact Center Can Help Your Organization

    by Erina Suzuki | Published On June 17, 2022

    By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.


  • ice and the Connected Contact Center for Microsoft Teams Certification Program

    by Shaundalee Carvalho | Published On November 13, 2020

    As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact Center for Microsoft Teams “has been tested and verified to provide the quality, compatibility and reliability [customers] expect from Microsoft solutions” (Microsoft, 2020).

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