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  • 8 Ways to Increase Revenue Through Your Contact Center

    by Kent Mao | Published On February 2, 2024

    Many companies are realizing that their contact center can be more than just a cost center.

  • 6 Ways to Spread Love to Your Customers

    by Shaundalee Carvalho | Published On February 14, 2022

    It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!

  • Contact Centers in Banks and Financial Institutions: A Valuable Role

    by Erina Suzuki | Published On February 3, 2022

    Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.

  • Contact centers: Protecting sensitive data with critical security controls

    by Erina Suzuki | Published On November 25, 2021

    Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.

  • Protect your Contact Center Data with ice

    by Shaundalee Carvalho | Published On June 2, 2021

    Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.




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