6 Ways to Spread Love to Your Customersby Shaundalee Carvalho | Feb 14, 2022, 02:54 PM
It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!
The valuable role of a contact center at banking and financial institutionsby Erina Suzuki | Feb 3, 2022, 09:49 AM
Financial institutions have been the pioneers in the adoption of technology to service their clients and provide personalized customer experiences. Providing excellent customer service helps to build customer loyalty.
8 Ways to Increase Revenue Through Your Contact Centerby Shaundalee Carvalho | Jan 14, 2022, 01:59 PM
Traditionally, contact centers have been viewed as cost centers - a necessary part of the organization that supports revenue-generating activities but does not itself generate revenue. But they don’t have to be.
Contact centers: Protecting sensitive data with critical security controlsby Erina Suzuki | Nov 26, 2021, 08:54 AM
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
Protect your Contact Center Data with iceby Shaundalee Carvalho | Jun 2, 2021, 12:58 PM
Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.