8 Reasons You Should Integrate Your CRM With Your Contact Centerby Shaundalee Carvalho | Apr 1, 2022, 02:04 PM
Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.
The valuable role of a contact center at banking and financial institutionsby Erina Suzuki | Feb 3, 2022, 09:49 AM
Financial institutions have been the pioneers in the adoption of technology to service their clients and provide personalized customer experiences. Providing excellent customer service helps to build customer loyalty.
Find out 3 ways a modern contact center solution reduces operating costsby Erina Suzuki | Nov 4, 2021, 03:59 PM
Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.
4 Ways ice Contact Center Helped a Retailer Save Time and Moneyby Shaundalee Carvalho | Aug 6, 2021, 10:57 AM
For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:
Slice of ice Recap: Getting the Most of Integrating ice with Your CRMby Shaundalee Carvalho | Dec 15, 2020, 02:45 PM
On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features of CRM integrations, and examples of how they work.
ice and Teams - Better Togetherby Chris Bardon | Oct 23, 2019, 10:36 AM
The ice Contact Center already has full support for Microsoft Teams. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility into the state of queues, and specialized and granular state controls that go beyond what Teams offers natively. This made for a great first step, but for organizations that are all in on Teams, we wanted to make the integration tighter and enhance the agent and supervisor experience.