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  • What are the REAL costs of no-shows to Healthcare Organizations?

    by Erina Suzuki | Sep 6, 2022, 12:12 PM

    Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.

  • Workforce Management: Your New Secret Weapon

    by Shaundalee Carvalho | Apr 22, 2022, 03:13 PM

    Balancing the best interests of your customers, your agents, and your organization, all while trying to avoid over-complicating your own role as the contact center manager, can be difficult. In fact, it may seem near impossible at times. But if you’ve ever wished for a tool that could make everyone happy, you’re in luck: Integrating a workforce management (WFM) solution into your contact center provides significant benefits to customers, agents, the contact center manager, and the organization!

  • Find out 3 ways a modern contact center solution reduces operating costs

    by Erina Suzuki | Nov 4, 2021, 03:59 PM

    Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.




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