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  • Intelligent Virtual Agents (IVAs): Everything You Need to Know

    by Nicole Robinson | Published On July 9, 2025

    Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.


  • CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

    by Gabriel De Guzman | Published On June 12, 2025

    The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.


  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • Top 10 Enterprise Contact Center Solutions in 2025

    by Nicole Robinson | Published On April 2, 2025

    In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.

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