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  • CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

    by Gabriel De Guzman | Published On June 12, 2025

    The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.


  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • Top 10 Enterprise Contact Center Solutions in 2025

    by Nicole Robinson | Published On April 2, 2025

    In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.

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