Cloud Service Security and Privacy
Through a customer’s use of ComputerTalk’s cloud services, data is introduced, generated, and stored to fulfill customer business requirements and manage contact center operations, including user configuration, activity monitoring, archival
contact review, and reporting functions. The secure processing and care of customer data are of the highest priority to ComputerTalk, supporting our commitment to protect the confidentiality and privacy of our customers, their employees, and
end-users. Customers should expect nothing less.
Our customers use our cloud services knowing that we deploy, and are vigilant in maintaining, industry-standard security measures and technologies to ensure protection against all cybersecurity threats. Detail on ComputerTalk’s security control
program is provided here.
The protection of personally identifiable information (PII), beyond the protection offered through data security measures, is a critical undertaking that is policy-driven and operationally enforced. ComputerTalk supports our customers in meeting
As part of our data privacy mission, ComputerTalk’s Privacy Notice is provided here.
Data Subject Access Request
All data subjects – those persons who believe that ComputerTalk may hold some of their personally identifiable information (PII) as a function of a customer’s use of ComputerTalk services – have the right to request that all their PII
residing on our servers and data storage infrastructure be identified to them and, if applicable through their instruction destroyed. The Data Subject Access Request Process is provided here.
Data Subject Access Request forms are available here:
- Direct Data Subject Access Request:
To be used by our customers and their employees concerning personal information entered into the ice software when the customer grants access to use the services.
- Third-Party Data Subject Access Request:
To be used by authorized customer representatives on behalf of one or more of the customer’s end-users.
The following documentation is provided to reflect ComputerTalk’s commitment to compliance with GDPR requirements: