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  • The valuable role of a contact center at banking and financial institutions

    by Erina Suzuki | Feb 3, 2022, 09:49 AM

    Financial institutions have been the pioneers in the adoption of technology to service their clients and provide personalized customer experiences. Providing excellent customer service helps to build customer loyalty.


  • 10 Ways to Use a Chatbot

    by Shaundalee Carvalho | Jul 23, 2021, 10:59 AM

    Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.


  • Slice of ice Recap: Expanding your Contact Center with iceChat

    by Shaundalee Carvalho | Jun 29, 2021, 10:13 AM

    On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.


  • 5 Reasons You Should Add Webchat to Your Contact Center Today!

    by Shaundalee Carvalho | Apr 28, 2021, 03:16 PM

    While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to use webchat capabilities. The flexibility to choose between preferred contact methods is a considerable convenience to customers. But there’s much more to webchat than customer convenience! Adding webchat to your contact center can benefit your organization in more ways than one. Read on to see some of the benefits that webchat can provide:

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