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Contact Centers in Banks and Financial Institutions: A Valuable Role
by Erina Suzuki | Published On February 3, 2022Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.
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Slice of ice Recap: Expanding your Contact Center with iceChat
by Shaundalee Carvalho | Published On June 29, 2021On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.
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5 Reasons You Should Add Webchat to Your Contact Center Today!
by Shaundalee Carvalho | Published On April 28, 2021While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to use webchat capabilities. The flexibility to choose between preferred contact methods is a considerable convenience to customers. But there’s much more to webchat than customer convenience! Adding webchat to your contact center can benefit your organization in more ways than one. Read on to see some of the benefits that webchat can provide: