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Find out the 6 best practices you need to be using to handle challenging customers today
by Erina Suzuki | Published On May 31, 2022If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.
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Troubleshooting Tips for ice (Part 2)
by Erina Suzuki | Published On February 17, 2022For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.
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Slice of ice recap: Troubleshooting ice (Part 1)
by Shaundalee Carvalho | Published On September 29, 2020