Contact centers: Protecting sensitive data with critical security controlsby Erina Suzuki | Nov 26, 2021, 08:54 AM
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
8 Benefits of moving your contact center to the cloudby Nicole Robinson | Jul 9, 2021, 10:28 AM
Are you considering moving to the cloud, but hesitating because of concerns about costs, security, or reliability?
Protect your Contact Center Data with iceby Shaundalee Carvalho | Jun 2, 2021, 12:58 PM
Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.