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  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Published On December 19, 2022

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?


  • 3 Reasons to Enable Multi-Contact Handling in Your Contact Center

    by Shaundalee Carvalho | Published On November 21, 2022

    Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.

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