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  • 6 Software Integrations for Call Centers

    by Erina Suzuki | Mar 10, 2023, 11:40 AM

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.

  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Oct 31, 2022, 12:04 PM

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!

  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Oct 11, 2022, 02:03 PM

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.

  • 7 Teams Features and Settings You Should be Taking Advantage of Right Now

    by Shaundalee Carvalho | Mar 18, 2022, 12:36 PM

    Are you using these features and settings?

  • Protect your Contact Center Data with ice

    by Shaundalee Carvalho | Jun 2, 2021, 12:58 PM

    Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.




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