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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Security and Compliance: Non-Teams VS Microsoft Teams Call Centers
by Erina Suzuki | Published On December 8, 2023Protecting data is a top priority for call centers, where every interaction contains valuable information.
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What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Published On August 25, 2023In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.