Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!by Erina Suzuki | Oct 31, 2022, 12:04 PM
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
Are you attending Microsoft Ignite 2022?by Erina Suzuki | Oct 11, 2022, 02:03 PM
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)by Erina Suzuki | Sep 29, 2022, 03:12 PM
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
LCS to Teams: A History of ice Contact Center with Microsoftby Chris Bardon | Nov 18, 2021, 05:52 PM