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  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Published On October 31, 2022

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!


  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Published On October 11, 2022

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.


  • 8 Ways to Improve Government Service Delivery in 2025

    by Erina Suzuki | Published On September 29, 2022

    Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.


  • LCS to Teams: A History of ice Contact Center with Microsoft

    by Chris Bardon | Published On November 18, 2021

    From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.

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