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Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023
by Chris Bardon | Nov 24, 2023, 03:42 PMMicrosoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
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ComputerTalk releases ice 12.1
by Erina Suzuki | Nov 22, 2023, 09:48 AM
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Staff Spotlight: Vincent Yong
by Vincent Yong | Jul 28, 2023, 02:00 PMMy journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.
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ComputerTalk’s ice Contact Center Leads in Ease of Customization Category
by Anastasia Micic | Jul 7, 2023, 03:17 PMComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.
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How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
by Erina Suzuki | Jun 27, 2023, 01:18 PMRevolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
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ComputerTalk and VNEXT: Partners in Providing Full-Service Telephony Migration to Microsoft Teams
by Shaundalee Carvalho | May 30, 2023, 03:16 PMWe are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.
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6 Software Integrations for Call Centers
by Erina Suzuki | Mar 10, 2023, 11:40 AM