6 Software Integrations for Call Centersby Erina Suzuki | Mar 10, 2023, 11:40 AM
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!by Erina Suzuki | Oct 31, 2022, 12:04 PM
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothonby Shaundalee Carvalho | Oct 21, 2022, 02:21 PM
ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
Are you attending Microsoft Ignite 2022?by Erina Suzuki | Oct 11, 2022, 02:03 PM
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)by Erina Suzuki | Sep 29, 2022, 03:12 PM
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
4 Ways Financial Institutions Are Elevating Their Customer Experiencesby Erina Suzuki | Aug 5, 2022, 02:50 PM
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
Top 5 ways to show appreciation to your agentsby Erina Suzuki | Mar 4, 2022, 05:21 PM
It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.