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What is a Contact Center?
by Erina Suzuki | Jun 2, 2023, 03:16 PMA contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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6 Software Integrations for Call Centers
by Erina Suzuki | Mar 10, 2023, 11:40 AMCall centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Oct 31, 2022, 12:04 PMLast month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon
by Shaundalee Carvalho | Oct 21, 2022, 02:21 PMComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Oct 11, 2022, 02:03 PM
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Sep 29, 2022, 03:12 PMGovernment entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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4 Ways Financial Institutions Are Elevating Their Customer Experiences
by Erina Suzuki | Aug 5, 2022, 02:50 PM