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  • ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing

    Published On May 28, 2020

    TORONTO, CANADA (PRWEB) MAY 28, 2020

    Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.


  • ice, Teams, and Direct routing

    by Chris Bardon | Published On October 29, 2019

    One of the major improvements that Teams made over Skype for Business was the introduction of Direct Routing. In the SFB world, an onprem topology could be connected to the cloud for hybrid voice, but the architecture was complicated, and there were several restrictions.

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