Skip to main content Skip to navigation

ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

by Erina Suzuki | Published On October 20, 2023

InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.

ComputerTalk's achievement in InfoTech Research Group's SoftwareReviews report is a remarkable milestone. In the report, our clients were invited to express their thoughts and to rate their service experience with ComputerTalk. They assessed various attributes, including the efficiency of delivering the service. With overwhelmingly positive feedback, our score resulted in a perfect 100% efficiency score. These ratings were based on a scale ranging from 1 to 100%. This score holds great significance for us, as it reflects our commitment to providing efficient client service at ComputerTalk. 

Additionally, one of the most striking testimonials within the report comes from a satisfied client in the banking industry. They describe ComputerTalk’s ice Contact Center as "intuitive and easy to use." This feedback highlights our goal of developing user-friendly solutions that cater to various industries, including credit unions and financial institutions.

These results mirror our dedication to excellence and our ongoing efforts to deliver solutions that meet the unique requirements of today's industries. 

Intuitive

Contact centers are fast-paced environments, and agents need to handle various tasks efficiently. Thankfully, ice Contact Center is designed with ease of use in mind.  Agents can manage calls, access customer data, and collaborate with colleagues and customers seamlessly – all within one unified platform.

Tailored to meet unique requirements 

ice Contact Center is highly customizable, which enables all industries, including financial institutions and credit unions,   to align their unique requirements. This includes out-of-the-box integrations, self-service options , and AI and omnichannel capabilities that work together to provide a comprehensive understanding of all clients and their needs. 

ice caters to the needs of a wide range of industries, with the financial and banking sector being just one of the many. If you are curious to experience the efficiency of ice for yourself, request a demo today!

 


 

InfoTech Research Group

Founded in 1997, Info-Tech Research Group is now the world’s fastest-growing information technology research and advisory group. They serve over 30,000 IT professionals worldwide, helping them make well-informed strategic decisions by producing unbiased and highly relevant research. 

Info-Tech’s latest division, SoftwareReviews, was officially launched in 2017. SoftwareReviews collects and analyzes detailed reviews from software users to provide a thorough understanding of products from the unbiased perspectives of the people who use them. They verify users and check each review for authenticity to maintain high quality, reliable data.  







More from our blog


Microsoft Teams Security and Compliance in Call Center Environments

Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
Top 10 Training Methods to Increase Agent Productivity and Customer Experience

Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend...
Discover 8 ways manufacturers can leverage contact centers to enhance their client experience

Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone.

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...