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  • 10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

    by Gabriel De Guzman | Published On September 16, 2025

    This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.


  • 7 Steps Supervisors Must Take To Manage Agents Working In A Hybrid Environment

    by Anastasia Micic | Published On April 28, 2023

    Since the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that your agents feel supported!

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