What is a Contact Center?by Erina Suzuki | Jun 2, 2023, 03:16 PM
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
ComputerTalk stands out from its competitors by exceeding client expectationsby Erina Suzuki | May 5, 2023, 02:46 PM
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the publicby Erina Suzuki | Mar 24, 2023, 02:06 PM
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
ComputerTalk's ice Contact Center vs. NICEby Anastasia Micic | Mar 24, 2023, 01:55 PM
ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
6 Software Integrations for Call Centersby Erina Suzuki | Mar 10, 2023, 11:40 AM
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)by Erina Suzuki | Sep 29, 2022, 03:12 PM
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
Check out these 6 Cool Features to Enhance Your Microsoft Teams Experience (Part 2)by Erina Suzuki | Jul 22, 2022, 09:47 AM