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  • Real-Time Call Center Dashboards: Why They Matter

    by Gabriel De Guzman | Published On August 20, 2025

    If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.


  • ComputerTalk Releases ice 13

    by Anastasia Micic | Published On February 23, 2024

    ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.

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