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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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10 AI Use Cases for Manufacturing and Supply Chain Contact Centers
by Gabriel De Guzman | Published On September 16, 2025This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.
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10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025