-
Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
-
The Complete Guide to Call Center Optimization for Business Leaders
by Nicole Robinson | Published On September 5, 2024Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
-
How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
-
Key Ways to Improve Customer Support Services
by Nicole Robinson | Published On October 11, 2023