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Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024