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  • Staff Spotlight: Vincent Yong

    by Vincent Yong | Published On July 28, 2023

    My journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.

  • 4 Ways ice Contact Center Helped a Retailer Save Time and Money

    by Shaundalee Carvalho | Published On August 6, 2021

    For over 30 years, ComputerTalk has been helping organizations provide outstanding customer experiences.

  • ice and Teams - Better Together

    by Chris Bardon | Published On October 23, 2019

    The ice Contact Center already has full support for Microsoft Teams. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility into the state of queues, and specialized and granular state controls that go beyond what Teams offers natively. This made for a great first step, but for organizations that are all in on Teams, we wanted to make the integration tighter and enhance the agent and supervisor experience.




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