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  • 10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

    by Gabriel De Guzman | Published On September 16, 2025

    This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.


  • Can Conversational AI Redefine the Future of Contact Centers?

    by Nicole Robinson | Published On July 21, 2023

    In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.


  • Emergency Contact Center: A Lifeline in Crisis Management

    by Erina Suzuki | Published On March 24, 2023

    With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.

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