A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

Creating a memorable customer service experience begins with following best practices. By consistently prioritizing empathy, responsiveness, and effective communication, businesses can leave a lasting impression on their customers.

Traditionally, manufacturing companies have focused on creating cost-effective production processes to compete in the global marketplace. However, in today's competitive environment, price alone is no longer a sufficient differentiator. To thrive, manufacturers must focus on delivering superior client experiences.

In a recession, it can be challenging to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.

Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.

Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.

Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!