Whether your business handles 100 or 10,000 inquiries a day, a modern contact center is essential for streamlining communication effectively. By leveraging advanced tools like artificial intelligence (AI), workforce management (WFM), and more, you can optimize your contact center and reduce operating costs. Read on to learn 6 ways to modernize your contact center.

Automated appointment reminders can help reduce no-shows in healthcare.

If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be.

Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.

While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to include webchat capabilities.

The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19 testing and vaccine roll-out plans. Through all these changes, ComputerTalk has been there for our customers every step of the way.

The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?