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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Published On July 14, 2023Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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How to Maintain a Human Touch While Embracing Customer Service Automation
by Nicole Robinson | Published On April 6, 2023
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Emergency Contact Center: A Lifeline in Crisis Management
by Erina Suzuki | Published On March 24, 2023With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Published On March 8, 2023A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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Best Practices for Delivering First-Class Customer Service
by Nicole Robinson | Published On February 10, 2023Creating a memorable customer service experience begins with following best practices. By consistently prioritizing empathy, responsiveness, and effective communication, businesses can leave a lasting impression on their customers.
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8 Ways Contact Center Software Transforms Manufacturing and Supply Chain Communication
by Erina Suzuki | Published On December 13, 2022Traditionally, manufacturing companies have focused on creating cost-effective production processes to compete in the global marketplace. However, in today's competitive environment, price alone is no longer a sufficient differentiator. To thrive, manufacturers must focus on delivering superior client experiences.