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The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
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10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
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Contact Center Outsourcing: Smart Scalable Customer Service
by Anastasia Micic | Published On June 25, 2025Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.
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CXS Summit 2025: The future of CX is AI-powered, yet more human-centered
by Gabriel De Guzman | Published On June 12, 2025The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.
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The Ultimate Guide to Using AI in Education Contact Centers
by Erina Suzuki | Published On June 3, 2025Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.
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The Ultimate Guide to IVR Scripts for Utilities 🛠️(With Templates & Tips)
by Erina Suzuki | Published On May 27, 2025When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.
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IVR Script Examples for Banks and Financial Institutions
by Nicole Robinson | Published On May 15, 2025