For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.

Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.

Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.

The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.

When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.

Forget complex menus and robotic voices. Discover valuable IVR in finance script examples designed to improve customer experience, reduce call times, and drive serious results in this guide.