Featured
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Top 2025 Trends in Customer Service
by Anastasia Micic | Published On February 13, 2025Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.
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Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
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Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
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Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights
by Erina Suzuki | Published On January 31, 2025On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.
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Meet ComputerTalk at Enterprise Connect 2025
by Erina Suzuki | Published On January 27, 2025We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1727 to discover how we can help transform your contact center operations and take your customer experience to the next level.
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The Guide to IVR Testing: Ensuring Seamless Customer Experiences
by Nicole Robinson | Published On January 22, 2025IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.
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Christopher Rodgers: From Learning to Leading
by Christopher Rodgers | Published On January 16, 2025