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Contact Center with AI for Modern Customer Experiences

ComputerTalk’s ice Contact Center modernizes customer experiences and communications with artificial intelligence (AI), business application integrations, and analytics across all channels.

Trusted by leading companies across various industries

Provide exceptional customer experiences with AI-powered communication solutions

Unified solutions built to fit your needs

From various communication channels and out-of-the-box modules to integrations and custom applications, we work closely with you to design solutions that fit your changing needs.

Built-in AI-powered tools and advanced analytics

Save time and reduce costs by using AI for virtual agents, contact insights, interaction routing, and more. Drive your contact center strategy with confidence using valuable insights from our real-time dashboards and configurable reports.

Passionate team of experts

With solutions developed completely in-house and 50% of our staff having worked here for over 10 years, we know contact centers. We pride ourselves on our strong, long-term relationships with our customers, who know they can always count on us.

Explore our enterprise-grade contact center solutions

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What is ice Contact Center?

New to ice? Learn how our omnichannel contact center platform helps enterprise teams deliver faster, more consistent customer experiences — all from a single interface.

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Take your Microsoft Teams investment to the next level

ice Contact Center is a Microsoft Teams-certified solution that integrates natively with your Teams environment. ice enhances customer experiences while allowing organizations to take full advantage of their existing investments.
ice also supports non-Teams users who are on legacy PBX solutions.

AI-powered solutions for maximum efficiency

From handling common inquiries with a chatbot to providing automatic agent support, our AI-powered solutions drive efficiency in your contact center.

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Contact Insights
Call summary, reason for call, sentiment analysis and more.
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Agent Assist
Pull data from internal knowledge bases to assist agents on call.
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Natural Language Routing
Use AI to streamline the caller journey using natural language processing.
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AI Overview
Explore all of ice Contact Center's AI features.

Contact center modules for enhanced customer experiences

ice Contact Center offers various modules that support a wide range of both internal and external organizational communication needs.

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Payment Processing
icePay is our PCI-compliant payment processing system.
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Automated Speech Attendant
SayMyName uses NLU to route calls to the right agent.
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Contact Handling Toolbar
iceBar is the agent's UI, where agents handle contacts.
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Modules Overview
Explore all ice Contact Center modules.

A contact center for every industry

ice Contact Center delivers powerful, flexible customer service solutions that can be tailored to the unique needs of each industry. Learn how we support yours:

Explore the industries we impact
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Banking & Financial Services
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Education
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Government
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Healthcare
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Insurance
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Manufacturing
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Retail & E-Commerce
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Technology
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Utilities & Home Services
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Utilities & Home Services

Approved and supported by clients across industries

Read about the latest trends in CX

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Let us transform your customer experience

With over 35 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution. Connect today and let us show you how ice Contact Center can help your business.

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