Callers can reach individuals throughout the organization, even outside the contact center. Routing is supported across agents, employees, phone numbers, and Microsoft Teams endpoints.

Callers save time, reaching the right user or department immediately by saying the person’s name instead of navigating extension lists or IVR menus.

Callers avoid long menus and guesswork by saying the name of who they want to reach instead of navigating extensions, resulting in a smoother call experience.