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ice Contact Center
ice Contact Center with Microsoft Teams
Omnichannel Capabilities
iceAlert Outbound Notifications
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Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

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ice with Artificial Intelligence

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Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

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Contact Center

An enterprise-grade solution

ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences.

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Why ice Contact Center?

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Solutions you can rely on – today and as you grow

From classic contact center modules to custom applications and integrations, we do it all. We work closely with you to design unique solutions that fit your needs and grow with you.

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Modern AI that helps your contact center do more with less

Save time and reduce costs using ice Contact Center’s advanced AI-powered features – virtual agents, automated insights, agent support, interaction routing, and more.

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Excellent support from a passionate team of experts

With solutions developed completely in-house and 50% of our staff having worked here for over 10 years, our contact center expertise is second to none – and we love to share it! Our customers know they can always count on our strong support.

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AI Capabilities

Our range of AI solutions help your contact center serve more customers faster and more efficiently.

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Contact Center Modules

Check out our enterprise-grade modules for all your contact center needs.

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Omnichannel Capabilities

Meet your customers on their preferred channels with our omnichannel ice Contact Center.

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Integrations

Connect your contact center to all your other everyday tools for seamless user experiences.

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Telephony

Our wide variety of telephony options ensures you can use the connections that work best for you.

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Looking for a Microsoft Teams contact center?

Our integration allows center agents and subject matter experts to handle calls through the Microsoft Teams interface while visibility into the interactions is retained for recording, monitoring, and reporting.

Explore ice Contact Center with Microsoft Teams
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Maintain your customers’ trust with a secure solution

ComputerTalk is committed to delivering secure and reliable solutions for your contact center needs. With a robust security framework, we comply with industry-leading standards such as SOC 2, ISO 27001:2013, PCI DSS Level 1, PIPEDA, and HIPAA.

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Frequently Asked Questions (FAQs)

What is an enterprise contact center solution?
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Deliver exceptional customer service

Tailor your contact center to your organization’s unique needs—start improving efficiency and customer satisfaction now.

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