We build solutions that prioritize data security, so you and your customers can feel confident that your information is protected.


PPCI DSS is a set of cybersecurity controls and business practices governed by the PCI Security Standards Council and required by major payment card brands. It ensures that cardholder data remains secure as it is transmitted across the payment ecosystem.
ISO 27001:2022 is the world's most widely recognized standard for information security management systems (ISMS). It certifies that an organization operates an ISMS to manage information security risks through a structured, risk-based approach using applicable controls defined in the standard.
SOC 2 is a third-party audit framework developed by the American Institute of Certified Public Accountants that evaluates how service organizations manage and protect customer data based on selected Trust Services Criteria. Our audit covers the Security and Availability criteria.
Part of the Microsoft Teams contact center certification process involves passing security standards set by Microsoft. The certification offers assurance that data and privacy are adequately secured and protected when using Microsoft Teams applications.
In addition to our security certifications and controls, we support our customers in meeting applicable privacy legislation, such as the following:
In addition to complying with various security standards, every ice Contact Center has built-in features and capabilities that support your organization’s security efforts.
Easily and securely accept payments over the phone, with or without an agent.
Make sure callers are who they say they are before discussing sensitive information.
Use AI to automatically redact personal information from recordings and transcripts before it’s stored.

Learn what you can do to help keep data secure in your contact center.
Learn why data security is so important – and what you can do about it!
Dive deeper into PCI compliance and learn how it’s achieved.
Request a demo to see how ice Contact Center works – and how it keeps your customers’ data secure!
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