Through a customer’s use of ComputerTalk’s cloud services, data is introduced, generated, and stored to support contact center operations, including configuration, activity monitoring, interaction history, and reporting. ComputerTalk is committed to protecting the confidentiality, integrity, and availability of this data.
Data Security
ComputerTalk maintains a comprehensive security program aligned with independently audited industry frameworks, including
- SOC 2 Type 2
- PCI DSS
- ISO/IEC 27001:2022
Our security program is designed to protect customer data through layered controls, continuous monitoring, and established operational security practices. These controls are applied consistently across all production environments and are subject to ongoing review as part of ComputerTalk’s security governance program.
Security Program
ComputerTalk maintains a consistent, industry-aligned cybersecurity control framework across its Canadian and United States data centers and its Microsoft Azure environment, supporting international delivery of the ice platform.
Our customers rely on ComputerTalk cloud services, knowing that security controls are applied consistently across all environments, supported by continuous monitoring, established security practices, and layered technical safeguards designed to protect customer data against evolving cybersecurity threats.
Canada and United States Colocation Data Centers
ComputerTalk operates wholly owned infrastructure designed to Tier 3 colocation standards in Toronto, Markham (Canada), and Chicago (United States).
Security controls in these environments include access restrictions, network segmentation, continuous monitoring, vulnerability management, and formal operational security procedures aligned with industry best practices.
View ComputerTalk’s colocation data center security control program →
Microsoft Azure Deployments
For international deployments, ComputerTalk delivers the ice platform through Microsoft Azure, following a shared responsibility model.
Microsoft is responsible for the security of the cloud, including physical infrastructure and core platform services. ComputerTalk is responsible for security in the cloud, including application security, data protection, identity and access management, and operational controls.
ComputerTalk’s Microsoft Azure deployments are supported by cloud-native security controls and operational practices tailored to the Azure environment.
View ComputerTalk’s Microsoft Azure deployment security control program → =
Data Residency
Customer data can be hosted in region-specific environments, including Canadian and U.S. data centers, based on customer and regulatory requirements.
Data Privacy
ComputerTalk is committed to protecting Personally Identifiable Information (PII) through policy, training, and operational controls. We support our customers in meeting applicable privacy requirements, including:
- PIPEDA
- PHIPA
- HIPAA
- GDPR
- FIPPA
View Privacy Policy →
Privacy Notice
ComputerTalk’s Privacy Notice explains how personal information is collected, used, and protected in connection with our services.
View Privacy Notice →
Data Subject Access Requests (DSAR)
Individuals may request access to, correction of, or deletion of their personal information held by ComputerTalk, where applicable.
View Data Subject Access Request Policy →
GDPR Compliance
ComputerTalk provides the following documentation to support GDPR compliance:
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