LHSC struggled with time-intensive, repetitive tasks like appointment reminders and patient screening. Staff had to manually make individual calls to confirm appointments and verify patient details and instructions., diverting valuable nursing resources from direct patient care.

Relying on manual processes led to missed appointments, inconsistent patient outreach, and delays in treatment. Valuable staff time was spent on administrative tasks, reducing efficiency and limiting the hospital’s ability to deliver timely, high-quality care.

Implementing iceAlert allowed LHSC to automate reminders and screenings, saving ~60 nursing hours per week while reducing no-shows. Patients received consistent, timely notifications, and staff could focus on care delivery. The solution’s flexibility enabled expansion across clinics, boosting efficiency and improving overall patient experience.