Agents instantly receive a screen pop of key customer details from Dynamics 365 as soon as an interaction is received, eliminating time spent on manual searches and allowing agents to resolve customer issues sooner.

ice Contact Center’s Dynamics 365 integration provides organizations with a centralized knowledge base, improving access to information and enabling agents to offer more personalized service.

With click-to-call, users can save time manually typing a customer’s phone number and reduce the likelihood of a misdial. Agents can simply click to dial the customer they want to reach from the person’s contact page in Dynamics.