QuadReal selected a cloud-based contact center from the start to support its growing operations. With no on-premises infrastructure required, ice Contact Center integrated easily with its Microsoft ecosystem and scaled alongside the business.

As QuadReal expanded, it needed to transition from Skype for Business to Microsoft Teams while maintaining service quality. Ensuring consistent call performance, minimizing disruptions, and supporting evolving tenant needs became critical.

With ice Contact Center for Microsoft Teams, QuadReal improved voice quality, reduced support issues, and accelerated call answer times. Advanced routing and real-time reporting enhanced efficiency, while enabling a fully remote, high-performing contact center.