With interface options including desktop application, web, and Microsoft Teams mobile, iceBar supports convenient contact handling from any device, anywhere, minimizing disruptions due to inclement weather, traffic, or other circumstances.

iceBar takes up minimal space and can be docked to an agent’s preferred location on their screen. This reduces navigation between windows and ensures essential tools are always within reach and never hidden from view.

With a configurable interface and settings that can be customized by team, queue, or individual, iceBar meets the specific needs and preferences of each organization and agent, ensuring everyone works at their best.