BCCHF relied on physical call centers for donation events, requiring complex logistics and on-site coordination. When in-person operations became unfeasible, they needed a reliable remote solution.

Without a remote setup, BCCHF risked disrupting their annual broadcast and losing donor engagement. Manual coordination, high setup demands, and dependency on third-party facilities limited flexibility.

With ice Contact Center, BCCHF launched a fully remote operation supporting 80 agents. They handled over 300 calls in the first hour and 600+ donations, improving flexibility, reducing workload, and enhancing experiences.