Our PII redactor is configurable to automatically redact the types of information specified by your organization, ensuring you can easily comply with any internal or external data privacy policies without relying on error-prone manual efforts.

Our PII Redactor offers additional opportunities for quality assurance and training by redacting private information from recordings and transcripts, thus enabling more people to view them safely.

Automatic redaction ensures that your contact center doesn’t store any sensitive information, reducing the potential impact of security threats from both internal and external sources.