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ice Contact Center
ice Contact Center with Microsoft Teams
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We're heading to Las Vegas for Customer Contact Week!

Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

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ice with Artificial Intelligence

AI OverviewAgent AssistAI AgentsAI InsightsAI Smart RoutingAI Transcription & Summarization
AI TTS VoicesiceAI StudioNatural Language RoutingPII RedactorSpeech Analytics (Tethr)

ice Contact Center Modules

ice Contact Center OverviewAutomated Speech AttendantContact Handling ToolbarContact ManagementMulti-Factor Authentication
Outbound Campaign DialerPCI-Compliant Payment ProcessingSoftphoneSurveys
Surveys

ice Contact Center Reporting & Supervisor Tools

AdministrationDashboardHistorical ReportingReal-Time Monitoring
Recording & Transcript ViewerWorkflow Designer

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Microsoft Teams
Dynamics 365
Power BI
Salesforce
ServiceNow
Tethr Speech Analytics
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Need information on an integration, feature, or concept related to ice? Check out our one-pager library.

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Discover the industries we impact today

Banking & Financial Services
Education
Governments
Healthcare
Insurance
Manufacturing
Retail & E-Commerce
Technology
Utilities & Home Services

Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

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Staff Spotlight: Lois Graham

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About ComputerTalk

ComputerTalk is the developer of ice Contact Center. ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences.

Who We Are

Founded in 1987 and headquartered in Markham, Canada, ComputerTalk is a global provider of enterprise-class contact centers. Our solutions improve contact center efficiencies through innovative AI-powered capabilities. Each ice Contact Center is unique, designed and configured to meet our clients’ changing organizational needs.

The ComputerTalk Way

Our work is guided by our four key values:

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Trustworthiness

We operate in a manner that allows us to earn and maintain the trust of our customers and partners.
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Innovation

We are constantly innovating, developing custom solutions, implementing the latest technology, and discovering what’s possible for the betterment of our customers.
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Friendliness

We value our positive culture and the friendly relationships we build with our customers and partners and among our own team.
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Collaboration

We’re in this together. From product development to ongoing support, collaboration is at the heart of all we do.
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Solution certified for Microsoft Teams logo

Our 20+ Year Partnership with Microsoft

ComputerTalk has been a Microsoft Partner since 2005, when we added support for Microsoft Live Communication Server (LCS) to our offering to deliver instant messaging for internal help desks.
As technology progressed, LCS was replaced with Office Communications Server (OCS), then Lync, then Skype for Business, and then Teams.

Today, our ice Contact Center is a Microsoft Teams certified solution that integrates natively with the Teams environment. We were the first Microsoft partner to achieve certification in all three integration models – Connect, Extend, and Unify.
We are also a member of several Microsoft Technology Adoption Programs (TAP) and part of the Co-Sell program.

“ice Contact Center is a critical piece of our customer offering.”

Quadreal
Colin McKenna
Contact Center Manager

“ComputerTalk is great to deal with and in terms of vendor spend, good value for money.”

NT Power
Scott Bradley
Information Systems Manager

"ComputerTalk's greatest benefits are its consistency and ease of use. Knowing what we are getting and getting it every day."

NT Power
Clinton Taylor
Business Systems Analyst

"The ComputerTalk Team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback."

Western Canada Lottery Corporation
Doug Lamb
Telephony System Administrator

"The greatest thing about iceAlert is its flexibility in meeting the specific needs of our hospital."

London Health Sciences Centre
Patricia Fueta
RN, Manager, Health Information Technology

"The customer service and technical assistance at ComputerTalk have been exceptional."

Sunshine Coast Credit Union
Christine Morrow
Contact Center Manager

"The accessibility of the [ice Contact Center] from home with no program downloads or special equipment made this a widely adoptable solution."

BC Children's Hospital Foundation
Matthew Wright
Associate Director of Events
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Check out ice Contact Center!

Our ice Contact Center solution delivers cost savings and productivity enhancements that the market demands.

Discover ice Contact Center Overview
Women in customer service

Read about the latest trends in CX

Making the Case for Contact Center ROI in 2026 and Beyond

Struggling to justify contact center investments to finance? Learn how to translate operational metrics into financial outcomes — cost per resolution, revenue at risk, and risk reduction — in a way that holds up to CFO scrutiny.

How AI Insights Improve Efficiency, CX, and Agent Performance

AI insights give contact centers full visibility into every interaction, unlocking faster solutions, happier customers, and more efficient operations.

Contact Center Migration Checklist: On-Prem to Cloud

Learn everything you need to know about migrating your contact center from on-premises to cloud.

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Request a demo to chat with us and learn why our customers love working with us.

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