Explore our products

ice Contact Center

ice Contact Center with Microsoft Teams

Omnichannel Capabilities

iceAlert Outbound Notifications

Artificial Intelligence

Contact Center Modules

Reporting & Supervisor Tools

AI management that's built into ice

iceAI Studio gives you full control over what your AI Agents know and how they route customers, driving faster resolutions and better experiences.

ice Contact Center with AI

AI Overview Agent Assist AI Agents AI Insights AI Smart Routing AI Transcription & Summarization

AI TTS Voices iceAI Studio Natural Language Routing PII Redactor Speech Analytics (Tethr)

ice Contact Center Modules

ice Contact Center Overview Automated Speech Attendant Contact Handling Toolbar Contact Management Multi-Factor Authentication

Outbound Campaign Dialer PCI-Compliant Payment Processing Softphone Surveys

ice Contact Center Reporting & Supervisor Tools

Administration Dashboard Historical Reporting Real-Time Monitoring

Recording & Transcript Viewer Workflow Designer

Connect business tools with ice

Microsoft Teams

Tethr Speech Analytics

Workforce Management

Custom Integrations

ComputerTalk Services

Professional Services Telephony Options

Discover the industries we impact today

Banking & Financial Services

Retail & E-Commerce

Utilities & Home Services

Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

Explore our resources

Resource Library

Customer Success Stories

Subscribe to our newsletter!

Stay in the know with the latest trends in CX, updates from the ComputerTalk team, and everything about ice.

ice Customer Resources

eLearning Technical Support HowTo iceInfluencers Customer Portal

More Information

About ComputerTalk

Security & Compliance

Careers at ComputerTalk

Explore what our people say

Explore Company & Culture Blogs

Industries using ice Contact Center

ice Contact Center's modular architecture lets you deploy exactly what your operation needs, all on a single unified platform.

Two women having a discussion in a modern office, with one woman listening attentively wearing glasses and a red shirt.

Banking & Financial Services

Receptionist smiling and assisting a man and woman at a modern office front desk.

Two young adults discussing and using a tablet beside complex automated machinery in a bright technology lab.

Female doctor using a stethoscope to examine a smiling young girl sitting on an exam table with her mother watching.

Smiling man holding a credit card and shopping bag while cashier processes payment using a card reader.

Retail & E-Commerce

Group of young adults smiling and talking while sitting at a table with laptops in a bright modern room.

Smiling businessman shaking hands with a woman across a table with documents and a laptop.

Two industrial workers wearing hard hats and safety gear review information on a laptop outdoors near a factory.

Utilities & Home Services

Worker in an orange hard hat and gloves handling a white frame on a machine in a manufacturing facility.

See how ice Contact Center improves CX across industries

Get in touch to find out which modules are the right fit for your operation.

Thank you for contacting ComputerTalk!

We will be in touch with you shortly. There is also a "chat" button in the bottom right corner of the website if you wish to speak to us immediately.

Oops! Something went wrong while submitting the form.