Organizations can leverage familiar technology and the security, reliability, and scalability of the Microsoft cloud, while still gaining the advanced contact center functionality and reporting capabilities provided by ice.

By using a solution that is fully integrated with Microsoft Teams, organizations can leverage Teams connectivity for both internal and external communications, saving the cost and effort of maintaining multiple communication systems and platforms.

Expand the call handling functionality to subject matter experts throughout the organization. Enable an agile digital workforce to perform a mix of customer engagement and traditional back-office tasks during the day.