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iceSurvey

Contact Center Survey Module

Collect customer feedback directly through your contact center with flexible configurable surveys that measure satisfaction, identify trends, and support continuous improvement.

Request a Demo

Turn customer feedback into meaningful insights

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Reduce costs through survey automation

iceSurvey eliminates manual follow-ups, so contact centers can collect customer feedback consistently, without additional staffing costs.

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Turn customer feedback into operational insight

iceSurvey enables supervisors to use customer feedback to identify improvements, refine workflows, and drive better service outcomes.

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Gain clearer visibility into agent performance

Survey responses reveal repeated themes in customer sentiment and agent performance, helping contact centers recognize patterns and understand where training improvements are needed.

Collect customer feedback effortlessly

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Sophisticated answer-based design logic
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Supports 7 distinct styles of questions
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Multiple survey-specific reports
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Web interface for administering and managing surveys
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Dynamically create surveys from templates
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Design, test, publish, and analyze surveys
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Conduct surveys through voice, IM, and email
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Conduct voice surveys during the call, at the end, or with a callback

iceSurvey Use Cases

From post-call CSAT to agent coaching, iceSurvey turns customer feedback into actionable insight.

  • Follow up to gauge satisfaction after customer service interactions
  • Assess customer reactions to new product launches
  • Evaluate individual agent performance
  • Use survey results to plan training initiatives
  • Predict and/or explain changing sales trends
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Additional Resources

BLOG

How to implement an effective customer feedback loop

Learn how structured feedback helps contact centers turn survey results into service improvements.

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BLOG

How to turn survey data into actionable insights

Explore how contact centers can use insights gained from surveys to drive customer service improvements

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PRODUCT

Monitor service quality in real time

Use real-time dashboards and alerts to spot issues quickly and take action before they affect the customer experience.

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Frequently Asked Questions (FAQs)

Can surveys be automated?
How do surveys help improve agent performance?
How can surveys be delivered to customers?
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Turn customer feedback into insight with iceSurvey

See how iceSurvey fits into your contact center to support better feedback and continuous improvement.

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