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iceAlert

Automated Outbound Notifications

Automate outbound notices and reminders to proactively deliver important information without manual effort.

Improve efficiency with automation

85%

Reduction in appointment no-shows

92%

Phone message reach rate

96%

Customer satisfaction rating
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Reduce appointment no-shows and wasted resources

By sending out automated appointment reminders with iceAlert, you can reduce no-shows, ensuring appropriate resource utilization and reducing the need to rebook missed appointments.

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Minimize call spikes with proactive communication

During service outages or other situations of widespread uncertainty, proactively sending out information can keep customers informed while minimizing call spikes. This helps keeps wait times low and prevents agents from being overwhelmed.

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Save staff time on manual notifications

iceAlert allows notifications to be automatically sent in bulk, eliminating the need for staff to do it manually. This saves staff time for more complex or important tasks.

Conveniently manage alerts for all channels

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Automated messages via phone, email, and SMS
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Designed to meet HIPAA, PIPEDA, and PIPA security standards
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Alert management through a user-friendly website
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Multilingual support
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Ability to integrate with any HL7-compliant scheduling system to fill in canceled spots and maximize schedules
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Ability to configure call flows to send a single voice message or a series of questions
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Options to transfer to live agent for additional assistance
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Options for voicemail-specific messaging
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London Health Sciences Centre logo

London Health Sciences Centre Automated Patient Screening with ComputerTalk’s iceAlert solution

Learn how London Health Sciences Centre saved approximately 60 nursing hours per week by using iceAlert to automate their patient screening process.

Read the case study

See what iceAlert can do for your industry

iceAlert for Healthcare

Sending automated appointment reminders can help reduce patient no-shows by up to 85%. This eliminates the need to overbook patients or spend staff hours on manual reminders, ensuring efficient resource utilization and improving patient care.

iceAlert for Utilities

Send proactive alerts during outages to minimize call surges, keeping wait times low and avoiding overwhelming agents. Send bill reminders to avoid late payments or making manual reminder calls.

iceAlert for Education

Automated notifications are helpful at all levels of education. Elementary and secondary schools can notify parents of student absences or inclement weather days and send reminders about field trips and spirit days. Post-secondary schools can send students reminders about course enrollment or tuition deadlines.

iceAlert for Technology

Remind your clients about upcoming maintenance windows or provide updates during product downtime to minimize inbound calls while maintaining customer trust.

iceAlert for Your Industry

From deadline reminders to promotional messages, you can leverage iceAlert in any industry to keep your customers informed without manual effort.

Additional Resources

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iceAlert Automated Messaging for Healthcare

Learn why iceAlert is such a valuable tool in the healthcare industry.

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iceAlert Automated Messaging Feature Sheet

Dive deeper into iceAlert features for voice, email, and SMS.

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6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

Explore other communication technologies that can support improvements in the healthcare industry.

Frequently Asked Questions (FAQs)

Are appointment reminders HIPAA-compliant?
Can I integrate appointment reminders with my existing scheduling system?
How do I reduce appointment no-shows?
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Start automating your outbound communications today

Get in touch and let us show you how you can use iceAlert to save staff time and optimize resource utilization.

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