Explore our products

ice Contact Center

ice Contact Center with Microsoft Teams

Omnichannel Capabilities

iceAlert Outbound Notifications

Artificial Intelligence

Contact Center Modules

Reporting & Supervisor Tools

We're heading to Las Vegas for Customer Contact Week!

Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

ice with Artificial Intelligence

AI Overview Agent Assist AI Agents AI Insights AI Smart Routing AI Transcription & Summarization

AI TTS Voices iceAI Studio Natural Language Routing PII Redactor Speech Analytics (Tethr)

ice Contact Center Modules

ice Contact Center Overview Automated Speech Attendant Contact Handling Toolbar Contact Management Multi-Factor Authentication

Outbound Campaign Dialer PCI-Compliant Payment Processing Softphone Surveys

ice Contact Center Reporting & Supervisor Tools

Administration Dashboard Historical Reporting Real-Time Monitoring

Recording & Transcript Viewer Workflow Designer

Connect business tools with ice

Microsoft Teams

Tethr Speech Analytics

Workforce Management

Custom Integrations

ComputerTalk Services

Professional Services Telephony Options Training & Support

Discover the industries we impact today

Banking & Financial Services

Retail & E-Commerce

Utilities & Home Services

Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

Explore our resources

Resource Library

Customer Success Stories

Subscribe to our newsletter!

Stay in the know with the latest trends in CX, updates from the ComputerTalk team, and everything about ice.

ice Customer Resources

eLearning Technical Support HowTo iceInfluencers Customer Portal

More Information

About ComputerTalk

Security & Compliance

Careers at ComputerTalk

Explore what our people say

Explore Company & Culture Blogs

iceVerify

Multi-Factor Authentication

Reduce fraud without disrupting service. iceVerify authenticates customers with a one-time authentication via SMS or email to protect customer data during live interactions.

Protect data, reduce fraud, and speed up verification

Prevent identity fraud with one-time passcode verification

Authenticate customers during a call using a single-use code sent by SMS or email to block unauthorized access during high-risk interactions.

Reduce call time by eliminating manual security questions

Replace knowledge-based questions with fast MFA verification to shorten calls, reduce agent effort, and improve customer flow.

Add compliance-ready authentication without disrupting workflows

Meet GDPR, HIPAA, and PIPEDA requirements by layering MFA into your existing processes—no complex integrations or process changes.

Everything you need for secure customer authentication

Yellow checkmark

One-time passcode verification via SMS or email

Yellow checkmark

Agent-initiated identity verification

Yellow checkmark

Option to integrate with CRM

Yellow checkmark

Automatic retrieval of caller contact details from CRM

Yellow checkmark

Manual entry of phone or email for verification if not using CRM integration

Yellow checkmark

Supports secure customer identity verification to meet compliance requirements

How can iceVerify help your organization?

iceVerify can be used in any industry to validate your caller’s identity.

Financial Services & Banking

Verify customer identity before authorizing transactions, accessing accounts, or making profile changes to protect financial data.

Government & Public Services

Verify citizen identity before processing sensitive requests like tax filings, benefits claims, etc. to ensure accuracy and prevent misuse.

Authenticate patients before sharing or updating sensitive health information, supporting HIPAA-compliant access to protected data.

Retail & E-Commerce

Validate users before processing orders, refunds, or account changes to prevent fraud and unauthorized access.

Telecommunications & Utilities

Authenticate customers before allowing service changes, account updates, or access to billing information to prevent account takeover.

Additional Resources

ONE-PAGER

An in-depth look at iceVerify

Explore iceVerify further, including how authentication is initiated, how callers are verified, and more.

BLOG

Safeguarding call center customer data in the digital age

Learn how modern contact centers can protect sensitive customer data, reduce fraud, and strengthen trust through secure authentication.

BLOG

Contact center fraud prevention: Protect agents, customers, and revenue

Discover practical strategies to prevent contact center fraud, secure customer interactions, and minimize operational risk.

Frequently Asked Questions (FAQs)

Make identity verification simple and secure

Discover how iceVerify adds secure caller authentication to your contact center while keeping customer interactions fast and efficient.

Thank you for contacting ComputerTalk!

We will be in touch with you shortly. There is also a "chat" button in the bottom right corner of the website if you wish to speak to us immediately.

Oops! Something went wrong while submitting the form.