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icePhone

Softphone

Unify voice, video, and chat in one softphone, giving agents a reliable primary or backup connection that ensures uninterrupted communication and seamless customer experiences.

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Empower agents with seamless, all-in-one communication

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Ensure uninterrupted customer service

Whether as a primary connection or a backup to a PBX or Microsoft Teams, icePhone keeps agents connected so customers always get the support they need—no downtime, no missed calls.

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Work faster with fewer clicks and app switching

A unified softphone lets agents manage calls, chats, and responses in one place, with canned responses that streamline communication.

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Deliver more personal, engaging experiences

Seamlessly escalate interactions to video calls or share screens to guide customers visually, build trust, and resolve issues more effectively.

Handle every interaction effortlessly

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Primary or backup connectivity options
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Voice and chat capabilities
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Video call escalation from chat or voice
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Screen sharing for agents and customers
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Usage-based billing
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Web-based connectivity for use in any browser
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Ability to view multiple chat windows simultaneously
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Canned responses for chat
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Single application for all agent communication
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Seamless integration with iceBar for Desktop & Web

Reliable voice connectivity for every situation

Primary Connection

Use icePhone as your main voice solution when you don’t have existing telephony infrastructure or want to replace your PBX system without investing in Microsoft Teams licenses. Enjoy seamless, out-of-the-box voice communication that keeps your agents connected.

Backup Connection

Keep your operations running smoothly with icePhone as a backup. If your PBX or Teams connection experiences an outage, icePhone ensures agents maintain uninterrupted voice connectivity, minimizing downtime and maintaining exceptional customer service.

Additional Resources

ONE-PAGER

icePhone: Built-in Softphone for Contact Centers

Learn more about how icePhone empowers agents to handle voice calls, video, and chats directly within the iceBar interface—streamlining workflows and improving customer response times.

Download Now
PRODUCT

iceBar Contact Handling Toolbar

Discover how iceBar unifies all communication channels—calls, chats, and emails—into one intuitive interface, helping agents work faster and deliver better customer experiences.

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PRODUCT

Omnichannel Contact Center Capabilities

See how ice Contact Center connects voice, chat, email, SMS, and social channels in one platform, enabling seamless customer interactions across all channels.

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Frequently Asked Questions (FAQs)

What communication channels do contact center softphones support?
Can a contact center softphone replace my PBX or Teams setup?
What devices and browsers does a contact center softphone support?
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Transform customer interactions with icePhone

Experience icePhone firsthand and learn how an all-in-one softphone empowers agents, streamlines communications, and delivers faster, more personal support.

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