You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.

Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.

Customers expect organizations to provide efficient and convenient service whenever they need it, and these expectations only continue to rise.

Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.

At ComputerTalk, we’re not just contact center providers; we’re customers too. We know firsthand the frustrations that come with reaching out to a business’ customer service team.

Discover how Sunshine Coast Credit Union transformed its contact center with ComputerTalk’s ice solution, improving efficiency, reporting, and member support.

We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.

It’s Valentine’s Day, and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so make sure your contact center supports them in return. Below, you’ll find 6 ways that you can make your customers feel loved on Valentine’s Day and always!

Each new generation of consumers introduces new challenges for every business team.

Follow these QA best practices to enhance your call center and improve customer satisfaction.

If you run a contact center, you know how important it is to respond to customers quickly and accurately.

Nine in 10 businesses with more than 10 employees use CRM software.