ComputerTalk can be described as a 35-year-old start-up, characterized by its dynamic environment and reliance on fresh graduates. My journey with ComputerTalk began as an enthusiastic new graduate eager to embark on my career. Now, approaching my third year, I can reflect on this experience with appreciation.

Markham, ON — We did it! ComputerTalk scoops top honors in the 2024 UC Awards celebration, winning Best Microsoft Contact Center Solution!

Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right approach to making their contact center PCI compliant.

I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the world of technology. From those early days, I knew this was the place for me. The hands-on experience and the dynamic environment were exactly what I was looking for.

Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.

Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.

Reflecting on my 14-year journey with ComputerTalk, I'm grateful for the enriching experiences and opportunities that have shaped my career. What makes ComputerTalk stand out is our unwavering commitment to fostering a culture of exploration and empowerment.

Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.

Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.

Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.

Here at ComputerTalk, we are wrapping up our fiscal year and getting ready to start fiscal 2025 at the beginning of June. During this time, we are reflecting on all the exciting things we’ve achieved throughout the last year and looking forward to the future.